1. Non-visible problems discovered
The user-centered approach (design process) helped Adnovum UX discover many problems that were not visible previously. This has reduced risks and solved potential problems in user workflows.
2. Great user acceptance
From the very beginning, user acceptance was significant (adoption rate). The implementation therefore went smoothly, despite significant changes to decades-old workflows.
3. Classification for MVP
By evaluating the user research, it was possible to easily classify the functionality of the software as core or sub-features. This allowed for a more focused MVP.
4. Improved processes
Through the results of the user research, the management has received many tips for optimizing the non-digital processes and has introduced improvements derived from them.
5. More transparency
The improved user experience made the entire processes more transparent and strengthened trust among employees.