1. Identified challenges
It was defined which customer experience should be achieved and how the digitalization of the offering can be advanced.
2. Developed common product vision
The preliminary phase was used to establish a solid conceptual basis and to analyze users and their behavior. The iterative approach and prototyping helped to answer initial technical questions, to engage internal stakeholders and to sharpen the common understanding of the product vision. For the visual design, a custom design language was developed based on mood boards. Customer opinions and requests were integrated in several areas.
3. Provided ideal basis for development
The interactive prototype served as the perfect starting point and guide for the development. Discussing the prototype several times while it was being created saved a lot of time during development, as there were no surprises.
4. Created specification
To prevent delays in agile development, technical specifications, interfaces, rough workflows and data formats were documented on the shared collaboration environment.
5. Introduced easy authentication via Access App
For e-banking as well as mobile banking, an access app (Nevis) was set up in parallel, which considerably simplifies the login (later also payment confirmations – transaction signing).